The University of Florida Survey Research Center (UFSRC) is one of the largest university-based survey programs in the country

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The University of Florida Survey Research Center (UFSRC) is one of the largest university-based survey programs in the country, and one of only two currently accredited by the National Center for Quality Assurance for conducting HEDIS health care surveys. The UFSRC is also a member of the Association of Academic Survey Research Organizations.

Mail Surveys

For our mail surveys, we try to follow the best practices in the survey industry. The only work to be subcontracted is the printing and outgoing mailing of the mail component. The following steps are taken to assure that this part of the work is done in a manner that meets the mailing schedule;

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Telephone Surveys

Our CATI survey lab has 93 stations, making it among the largest university-based survey units in the country. Our state-of-the-art voice-over-Internet protocol (VOIP) telephone system uses Asterisk open source technology. This allows us to record 100% of the phone calls for quality control purposes.

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Web Surveys

UFSRC offers two different platforms for conducting web surveys. Through the University of Florida, we have access to the cloud-based Qualtrics web survey system, which offers some sophisticated graphical displays for questionnaire design and detailed reporting. Read More

Our Track Record

At the UFSRC, most of our projects come from client referrals, when investigators recommend us to other researchers in need of high-quality survey research services.

“The UFSRC was critical to the successful completion of our project. We were able to achieve a remarkably high completion rate in a vulnerable population because of the knowledge, skill, professionalism and commitment of the UFSRC staff. These qualities contributed to the credibility of our research findings and allowed us to reach target accrual on schedule.”
“…Furthermore, the timeliness, completion rates, and response rates for these survey projects have consistently met expectations. The UFSRC conducted these surveys to specifications in both English and Spanish. Quality control protocols were consistently followed, including the monitoring of live and recorded calls, and prompt implementation of recommended changes in response to our feedback.”
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